At ProvenBlue our goal is to provide our customers with the highest quality service and support. Below is our shipping and return policy.
If you have any questions please feel free to contact us at 310 246 0300 or email us at support@provenblue.com.
All Provenblue products come with a 30 day total satisfaction guarantee. Please open and inspect your order imediately. If your product is defective in any way please let us know imediately by completing an RMA ticket! To qualify for a refund all returned products must be in the same condition and have the same IMEI or ESN as when originally shipped.
Shipping Policy: At ProvenBlue we offer shipping exclusively through USPS and Fedex. Most orders placed before 2PM PST will ship the same business day. If the order is unable to be processed and shipped the same day and is listed as "In Stock" the order will be shipped within 24 hours from time of order. All orders placed on Friday will be shipped Monday or the next business day if a holiday is the next day. Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received. Any order a customer wishes to cancel immediately after ordering will be charged a 15% restocking fee. Customer has 5 business days to report any missing or damaged parts from date of receiving any merchandise. All Canada orders must be placed via phone. Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX/USPSshipping holidays. ProvenBlue reserves the right to refuse any order for any reason. Damaged, Lost or Delayed Shipments: ProvenBlue is not responsible for items that may be damaged, or lost by the shipping company, or "carrier" (FedEx). All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier's attention. If necessary, purchaser should alert the carrier and ProvenBlue that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. ProvenBlue has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, ProvenBlue will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay. Non Defective Returns: Some non defective equipment can be returned for full credit of the merchandise minus a 20% restocking fee within 60 days of purchase. All shipping and handling costs for non-defective returns are nonrefundable and it is the user's resposibility to pay for return shipping. All new items such as but not limited to bluetooth headsets, data cables, and chargers cannot be returned once opened.The following guidelines must be met for consideration of return. Must contact our offices within 60 Days of date of purchase. We do not accept returns after 30 days. No exceptions unless authorized before purchase such as registered wholesale customers. Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at 310-246-0300 ext 220. All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department. Equipment must not be altered or tampered with in attempts to modify circuitry. All returned merchandise must be returned with all included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Credits will be posted to the appropriate account within 14 business days of receipt of equipment. Packages should be mailed to the address below with the Return Authorization on the outside of the box. ProvenBlue Attn: Returns 9024 W Olympic Blvd. Suite 100 Beverly Hills, CA 90211 Defective Equipment - Any goods which prove to be defective within 60 days of delivery may be exchanged for a replacement of the same model. If a replacement is not available then a refund will be issued. All shipping and handling costs are nonrefundable and it is the user's responsibility to pay for return shipping. The following guidelines must be met for consideration of return. Contact our offices within 60 Days at 310 246 0300 ext 220 for a return authorization number. No returned merchandise will be accepted without a valid return authorization number on the shipping label. All defective returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department. All returned merchandise must be returned with all included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially returned as defective, whose defect cannot be verified, will incur a freight charge for replacement shipment. If merchandise returned as defective proves to not be defective a representative will contact the customer to either send the unit back to the customer or restock the item. If the item is restocked a 15 percent restocking fee will be charged to the customer. Any return shipping charges paid by ProvenBlue for equipment that proves to not be defective will be deducted from the amount credited to the customer account for the return. * Please note that customer has 3 business days to report any missing or damaged parts from date of delivery. All defective reshipments will be sent USPS Ground. Customers can upgrade the defective reshipment at their cost upon request. A hold will be placed on the purchasers credit card for the amount of the replacement part. Once the returned equipment is received by our warehouse the hold will be released. Properly returned defective merchandise will be replaced without a charge as long as all parts, accessories, and manuals are returned in proper fashion. Any merchandise that arrives damaged requires special attention. In the event this occurs, please call immediately. If you have any questions, please call us at 310 246 0300 ext 220.
