At ProvenBlue our goal is to provide our customers with the highest quality service and support. Below is our shipping and return policy. If you have any questions please feel free to contact us at 310 246 0300 or email us at support@provenblue.com.
Refund/Exchange Policy
We offer a 30 day Money Back Guarantee on almost every product we offer. Please call customer service at 310-246-0300 in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:
provenblue.com (print RMA number Here) 9024 W Olympic Blvd. Suite 100 Beverly Hills, CA 90211
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.
Order Cancellation Policy
Please submit any cancellation via email to support@provenblue.com, or call on our business phone at 310-246-0300. Email cancellations must contain the following: Company Name (if applicable), First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping after merchandise has been returned.
Warranty Policy
Shipping Costs Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped Fedex Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment. Warranty Procedure 30-Day Warranty All products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. Manufacturer Warranty Manufacturers sometimes offer additional warranty for the following products: Bluetooth headsets and cell phones. Customers should contact the manufacturer after warranty expires.
Shipping Policy:
At ProvenBlue we offer shipping exclusively through Fedex. Orders are shipped via Fedex Ground unless customer requests and pays the additional cost for Fedex Express. Most orders placed before 2PM PST will ship the next business day. If the order is unable to be processed and shipped the next business day and is listed as "In Stock" the order will be shipped within 48 hours from time of order. All orders placed on Friday will be shipped Tuesday or the next business day if a holiday is the next day. Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received. Customer has 3 business days to report any missing or damaged parts from date of receiving any merchandise. All Canada orders must be placed via phone. Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX shipping holidays. ProvenBlue reserves the right to refuse any order for any reason.
Out of Stock Policy
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks. Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number. Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.
Damaged, Lost or Delayed Shipments:
ProvenBlue is not responsible for items that may be damaged, or lost by the shipping company, or "carrier" (FedEx). All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier's attention. If necessary, purchaser should alert the carrier and ProvenBlue that a claim needs to be filed for that shipment. ProvenBlue has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier.
Non Defective Returns:
Some non defective equipment can be returned for full credit of the merchandise minus a 20% restocking fee within 30 days of purchase. All shipping and handling costs for non-defective returns are nonrefundable and it is the user's resposibility to pay for return shipping. All new items such as but not limited to bluetooth headsets, data cables, and chargers cannot be returned once opened. The following guidelines must be met for consideration of return. Must contact our offices within 30 Days of date of purchase. We do not accept returns after 30 days. No exceptions unless authorized before purchase. Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at 310-246-0300. All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department. Equipment must not be altered or tampered with in attempts to modify circuitry. All returned merchandise must be returned with all included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.
Credits will be posted to the appropriate account within 14 business days of receipt of equipment. Packages should be mailed to the address below with the Return Authorization on the outside of the box.
ProvenBlue Attn: Returns 9024 W Olympic Blvd. Suite 100 Beverly Hills, CA 90211
Defective Equipment
Any goods which prove to be defective within 30 days of delivery may be exchanged for a replacement of the same model. If a replacement is not available then a refund will be issued. All shipping and handling costs are nonrefundable and it is the user's responsibility to pay for return shipping. The following guidelines must be met for consideration of return. Contact our offices within 30 Days at 310 246 0300 for a return authorization number. No returned merchandise will be accepted without a valid return authorization number on the shipping label. All defective returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department. All returned merchandise must be returned with all included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. Original merchandise box must not be defaced or altered in any way. Merchandise initially returned as defective, whose defect cannot be verified, will incur a freight charge for replacement shipment. If merchandise returned as defective proves to not be defective a representative will contact the customer to either send the unit back to the customer or restock the item. If the item is restocked a 15 percent restocking fee will be charged to the customer. Any return shipping charges paid by ProvenBlue for equipment that proves to not be defective will be deducted from the amount credited to the customer account for the return.
* Please note that customer has 3 business days to report any missing or damaged parts from date of delivery. All defective reshipments will be sent Fedex Ground. Customers can upgrade the defective reshipment at their cost upon request. A hold will be placed on the purchasers credit card for the amount of the replacement part. Once the returned equipment is received by our warehouse the hold will be released.
Properly returned defective merchandise will be replaced without a charge as long as all parts, accessories, and manuals are returned in proper fashion. Any merchandise that arrives damaged requires special attention. In the event this occurs, please call immediately. If you have any questions, please call us at 310 246 0300
